Presentation (PDF) Reducing-Patient-waiting-time-in-Banso-Baptist-Hospital-OPD.pdf

CHIP Plan (PDF)

Details

Basic Factsheet : CBCHS

Faith Based Healthcare Organization comprised of;

• 7 Hospitals, 30 Integrated Health Centers, 50 PHCs
• Training School for Health Personnel
• Internal Medicine and Surgical Residency Programs
•  Pharmaceutical production and distribution Dept
•  Comprehensive Health Programs: HIV/AIDS, Services for People with Disabilities, Centre for Clinical Pastoral Education and Social Services
• Operate in 6 of Cameroon’s 10 Regions

Bed capacity= 250
Staff strength= 650
Average Daily att.= 400

Mission

The Cameroon Baptist Convention (CBC) Health Services seeks to assist in the provision of care to all who need it as an expression of Christian love and as a means of witness in order that they might be brought to God through Jesus Christ. Thus, the CBC Health Services shall provide exemplary healthcare with genuine compassion and with overriding purpose of evangelical witness.

External Analysis

• High patient waiting time at BBH OPD

Decrease patient satisfaction
Decrease patient attendance
Increase cost of care

• Insufficient drugs and medical supplies

Occasional out stock of drugs
Decrease in patient revenue
Demotivation of Doctors/Nurses

• High level of unpaid patient bills

Decrease patient revenue
Decrease availability of drugs
Delays in financing resources

Chip Approach

Problem
High patient waiting time in BBH OPD

Solution
Automate OPD service processes through an in house software

Rationale
Our service processes are specific and only an in house software can ensure efficient functionality

Goals and Objectives

Goal:

• Reduce outpatient waiting time by 50% in Banso Baptist Hospital by December 2016

Long term objective:

• Develop and implement an HMIS software in Banso Baptist Hospital OPD by June 2016

Short term objective :

• Document OPD processes by October 2015
• Develop modules of the HMIS by February 2016

Measurement

• Establish baseline patient waiting time at each service point in the OPD
• Compare baseline waiting time with post automation waiting time

Lessons Learned

• Determination of workload and efficient line spacing contributes to reduction in patient waiting time
• Establishing a blue print for services (patient flow chart) positively influences patient waiting time
• In house softwares can successfully automate service processes