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Chip Title: Reducing Patient Waiting Time at Nyahururu County Hospital
Participant(s): Dr KAARA Francis Kimere
Dr MAINA Bernard Kamiri
Organization: Nyahururu County Hospital
Year: 2015
Country: Kenya
Region: Eastern_Africa

Presentation (PDF)

CHIP Plan (PDF)

Details

About The Organization

Nyahururu County hospital is a county referral hospital within Laikipia county, Kenya. It was established in 1947as a British health facility for Africans. It has grown in stature through the years to a level 4 county referral facility. Its catchment area cuts across four counties namely: Nakuru, Nyandarua, Baringo and Laikipia counties, serving a population of about 2 million citizens. It has five departments namely outpatient, obstetric and  gynecology , surgery, medicine and pediatrics departments. Currently, the facility serves 500patients daily. There are 20 medical doctors,26 clinical officers, 100 nurses and 52 support staff.

Current Mission

To provide the highest attainable standards of patient care.

Proposed New Mission

To provide quality services by streamlining the operations to enhance patient care, dignity and satisfaction.

Program Goal Statement 

To reduce waiting time and improve the quality of care at nyahururu county hospital.

Long Term Outcome Smart Objective

To reduce patient waiting time by at least 50% and improve customer satisfaction by at least 20% by 2017