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Chip Title: Improve the culture of safety at Gertrude’s Children’s Hospital, Nairobi, Kenya
Participant(s): Angela Kyongo
Florence Kamau
Bisase Moraa
Charity Kwaria
Organization: Gertude's Children's Hospital
Year: 2016
Country: Kenya
Region: Eastern_Africa

Presentation (PDF)

CHIP Plan (PDF)

Details

About the Organization

Gertrude’s Children’s Hospital is the largest hospital in East and Central Africa dedicated exclusively to the care of children. For over 60 years, the hospital has provided high standards of pediatric care for children from birth to 21 years of age. All doctors and nurses have immense experience in pediatric care. 

Current Mission

The hospital is a non-profit organization, chartered with responsibilities benefiting humankind such as providing health services, fostering good health, carrying out research and teaching healthcare professionals. The hospital board and management share the belief that hospitals can apply business acumen and enterprise in performing their responsibilities. 


Proposed New Mission

 N/A


Problem Area

Staffs are not fully aware of what to report, and those who are aware are not willing to report events. This has resulted to lack of continuous process improvement leading to more errors occurring hence compromising quality and patient safety. 


Program Goal Statement

To create a culture of safety among staff at Gertrude's Children's Hospital so as to enhance the quality of care to our customers.To create a culture of safety among staff at Gertrude's Children's Hospital so as to enhance the quality of care to our customers. 


Long Term Outcome Smart Objective

To improve the culture of safety at Gertrude’s Children’s Hospital by 15% from baseline by improving the rate of events reporting, resolution of reported events and dissemination of corrective actions within the next six months. 


Measure

Sensitize and train 80% of the staff on culture of safety within the next three months