Chip Title: | Improve the culture of safety at Gertrude’s Children’s Hospital, Nairobi, Kenya |
Participant(s): | Angela Kyongo Florence Kamau Bisase Moraa Charity Kwaria |
Organization: | Gertude's Children's Hospital |
Year: | 2016 |
Country: | Kenya |
Region: | Eastern_Africa |
Presentation (PDF)
CHIP Plan (PDF)
Details
About the Organization
Gertrude’s Children’s Hospital is the largest hospital in East and Central Africa dedicated exclusively to the care of children. For over 60 years, the hospital has provided high standards of pediatric care for children from birth to 21 years of age. All doctors and nurses have immense experience in pediatric care.
Current Mission
The hospital is a non-profit organization, chartered with responsibilities benefiting humankind such as providing health services, fostering good health, carrying out research and teaching healthcare professionals. The hospital board and management share the belief that hospitals can apply business acumen and enterprise in performing their responsibilities.
Proposed New Mission
N/A
Problem Area
Staffs are not fully aware of what to report, and those who are aware are not willing to report events. This has resulted to lack of continuous process improvement leading to more errors occurring hence compromising quality and patient safety.
Program Goal Statement
To create a culture of safety among staff at Gertrude's Children's Hospital so as to enhance the quality of care to our customers.To create a culture of safety among staff at Gertrude's Children's Hospital so as to enhance the quality of care to our customers.
Long Term Outcome Smart Objective
To improve the culture of safety at Gertrude’s Children’s Hospital by 15% from baseline by improving the rate of events reporting, resolution of reported events and dissemination of corrective actions within the next six months.
Measure
Sensitize and train 80% of the staff on culture of safety within the next three months