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Chip Title: Reducing Patient waiting time in Banso Baptist Hospital OPD
Participant(s): Denis Warri
Denis Bambo
Organization: Cameroon Baptist Convention Health Services CBCHS
Year: 2015
Country: Cameroon
Region: Western_Africa

Presentation (PDF) Reducing-Patient-waiting-time-in-Banso-Baptist-Hospital-OPD.pdf

CHIP Plan (PDF)

Details

Basic Factsheet : CBCHS

Faith Based Healthcare Organization comprised of;

Bed capacity= 250
Staff strength= 650
Average Daily att.= 400

Mission

The Cameroon Baptist Convention (CBC) Health Services seeks to assist in the provision of care to all who need it as an expression of Christian love and as a means of witness in order that they might be brought to God through Jesus Christ. Thus, the CBC Health Services shall provide exemplary healthcare with genuine compassion and with overriding purpose of evangelical witness.

External Analysis

Decrease patient satisfaction
Decrease patient attendance
Increase cost of care

Occasional out stock of drugs
Decrease in patient revenue
Demotivation of Doctors/Nurses

Decrease patient revenue
Decrease availability of drugs
Delays in financing resources

Chip Approach

Problem
High patient waiting time in BBH OPD

Solution
Automate OPD service processes through an in house software

Rationale
Our service processes are specific and only an in house software can ensure efficient functionality

Goals and Objectives

Goal:

Long term objective:

Short term objective :

Measurement

Lessons Learned