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Chip Title: : Poor Utilization of the Patient Booking System
Participant(s): Dr. Ngambe Tharcisse
Ms. Umufite Patience
Organization: King Faisal Hospital
Year: 2017
Country: Rwanda
Region: Eastern_Africa

Presentation (PDF)

CHIP Plan (PDF)

Details

Current Mission

To provide quality specialized health care, clinical training and research.

GAP Analysis

Description Of Current State Description Of Desired Future State
1. Delays in getting results at King Faisal Hospital Patients Results not got on time and hence patients have to wait long hours or have to come several times to hospital to get results.
It leads to time wastage for the client and the doctors. This has reduced patients coming for our OPD service
The laboratory results got on time
2. Client complaints about delays in getting served
. Long queues at cash points, pre-service payments that make clients move up and down, to and forth from cash points before getting service. Few cashiers who are overworked and demotivated
Payment made easy for our clients
3. Poor utilization of the booking system at King Faisal Hospital
Majority of patients don`t use the system despite knowing it exists and hence majority of OPD patients are walk ins for they manage to see the doctor anyway once the come.
This brings over clouding on some days and poor service and staff over working and then staff being under utilized on other days.
Doctors reluctant to use the booking system, doctors send their patients to go get a follow up appointment after consultation
Some doctors don`t respect the appointments
Appointment system respected by both Doctors and their clients for better service delivery

Project Selection

Selected Problem Area Primary Focus Area Description of Your Solution
Your CHIP
Poor utilization of the patient booking system Quality of and access to care and treatment Quality of and access to care and treatment

 

Program Goal Statement

Improved utilization of patient booking system at King Faisal Hospital

Long Term Outcome SMART OBJECTIVE

To Increase use of the patient booking system by doctors and clients by 20% in 6 months.

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